Refund policy

Returns and refunds

Contact ZuesDelievery at zuesdelievery@gmail.com within 30 days of delivery to request a return. Include your order number, the item and the reason for your request.

For change-of-mind returns, items should be unused, unworn and in their original condition with packaging and tags. Please contact us for the correct return address and instructions before sending an item; do not send it to the address printed on the supplier parcel without checking with us.

Return shipping

For change-of-mind returns, you pay the return postage unless applicable law requires otherwise. Returns may need to be sent internationally; we will provide the destination before you arrange shipping. We do not charge a restocking fee. For a damaged, faulty or incorrect item, contact us promptly with a description and, where practical, photographs. We will arrange an appropriate remedy and cover required return shipping for our error or a defective item.

Refunds

We will review your return when it arrives and notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. Your payment provider may need additional time to post the refund. Original shipping charges are refunded where required by law or where the return is due to our error.

Cancellations and exchanges

Email us as soon as possible to request cancellation. An order already dispatched may need to be returned. For an exchange, contact us first so we can confirm availability and the appropriate process.

This policy does not limit any mandatory consumer rights, including rights relating to faulty goods or any applicable cancellation period.